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Long Island Library Resources Council
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Customer Service On All Platforms

  • October 19, 2023
  • 10:00 AM - 12:00 PM
  • Zoom

Registration

  • Any staff member of a LILRC Institutional Member or a LILRC Retired Member
  • Not a member of LILRC or ESLN Council; Our of State
  • For staff and members of any other New York councils. (CDLC, CLRC, METRO, NNYLN, RRLC, SCRLC, SENYLRC, WNYLRC)
Registration is closed

As an organization you provide customer service on many platforms including in-person, phone, chat, social media and  web services.  This program looks at all of these interactions and how together form a strong customer service mission.

Presented by: 

Victor Caputo is a library management consultant, former library director and public relations/program director with 30 years of library experience. 
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Code of Conduct

For questions, please email Eliscia Cirrone, ecirrone@lilrc.org.

Professional Development Hours: 2 (.2 CEUs)

Program Recording:No

FOR OUR PARTICIPANTS -

1. If you do not receive a confirmation email after registering, please contact Eliscia Cirrone, ecirrone@lilrc.org to check your registration.  

2.  If you have any questions regarding this program or registration and program access, please contact Eliscia Cirrone, ecirrone@lilrc.org


Long Island Library Resources Council
627 N. Sunrise Service Road
Bellport NY, 11713
Phone: (631) 675-1570
info@lilrc.org

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