Conflict Resolution Skills for the Workplace: Cultural Considerations

This program covers the basic skills needed to successfully negotiate and to resolve disputes that occur at work. The “real world” focus on practical ways to enable you to resolve day to day conflict and to be a more effective negotiator.  You’ll gain a better understanding of the dynamics of conflict and negotiation, the impact of cultural differences and, how to manage yourself and your employees during tense moments. You will learn to shift the focus from conflict to finding solutions that work for all parties, and reduce unproductive behavior, employee terminations, lawsuits and to facilitate successful negotiations with business partners.

Who should attend: library directors, managers, supervisors, board of trustees, etc. 

Presented by: Joshua E. Bienstock, JD., LLM., Assistant Professor of Business Law, School of Management, New York Institute of Technology (NYIT)