Required Qualifications (as evidenced by an attached resume):
Bachelor's Degree (foreign equivalent or higher degree). Experience in a related customer-focused field (e.g. hospitality, education support, etc.). Experience utilizing Microsoft Office applications such as Word and Excel.
Experience in a library (academic or public). Experience utilizing Google applications such as Docs, Sheets, Calendar. Experience with an integrated library system or library services platform (e.g. Sierra, Alma, etc.). Supervisory experience.
Brief Description of Duties:
This position coordinates processes to deliver materials through interlibrary loan, document delivery (collectively "resource sharing") and reserves throughout the library system. Assists with interlibrary loan (borrowing and lending) and document delivery operations to ensure physical and electronic materials are delivered and received in accordance with established procedures. Assists with supervision, scheduling, and training of student employees to support these processes; provides training to library staff to support these processes. Assists with circulation and patron inquiries at service points.
The selected candidate will need the ability to learn new software applications and learn new technology. They will also have strong customer service skills.
Assist with the interlibrary loan (borrowing and lending) and resource sharing request processing in ILLiad and Alma. Accurately code requests for processing, retrieve and scan items for delivery; assist with packaging of material for shipping; receive items from other lending libraries. Along with the Senior Assistant Head of Resource Sharing and Director of Access & User Services, supervise, train and schedule student employees in support of resource sharing and interlibrary loan.
Coverage of the Library Services Desk including circulation of library materials, answering library user questions in person and by phone while referring more complex reference questions to the Reference staff. Maintain knowledge of Access Services policies. Maintain appropriate statistics using library services platform (LSP) program.
Assist with the daily operation of the Reserves service for the library including reviewing incoming requests, distributing to appropriate library location, communicating with the teaching faculty; processing the requests in Alma, scanning and uploading material to Blackboard. The incumbent will be expected to be familiar with copyright restrictions and enforce them. Maintain appropriate statistics.
Perform special projects - the incumbent may be directed to initiate and carry out special projects related to access services and will be expected to independently plan and carry out these assignments and/or work effectively in teams.
Professional development and continuing education - attend training, conferences, and workshops designed to enhance knowledge related to the position. Increase knowledge of access services and ways to enhance services at SBU Libraries.
Other duties or projects as assigned as appropriate to rank and departmental mission.
This is a full time appointment. FLSA Nonexempt position, eligible for the overtime provisions of the FLSA.
Essential Position: This has been designated as an essential position based on the duties of the job and the functions performed. Positions that are designated as such are required to report to work/remain at work even if classes are cancelled, and the campus is working on limited operations in an emergency.
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About Stony Brook:
Stony Brook University, home to many highly ranked graduate research programs, is located 60 miles from New York City on Long Island's scenic North Shore. Our 1,100-acre campus is home to 24,000 undergraduate, graduate, and doctoral students and more than 13,500 faculty and staff. SBU is a comprehensive research-intensive university and a member of the prestigious Association of American Universities (AAU), which includes 34 public universities among its 62 members. SBU consists of 12 schools and colleges and a teaching hospital that provides state-of-the-art healthcare in the Long Island region. SBU also manages and performs joint research with Brookhaven National Laboratory, the only Department of Energy Laboratory in the Northeast, and shares doctoral programs with Cold Spring Harbor Laboratory, a world-renowned molecular biology institute. Home to the Emerson String Quartet, the Jackson Pollock House in East Hampton, New York, the Humanities Institute, and the Southampton Arts Program, and with endeavors that extend to the Turkana Basin Institute in Kenya and the Ranomafana National Park in Madagascar, SBU sustains an international reputation that cuts across the arts, humanities, social sciences, and natural sciences.
Stony Brook University/Research is an Equal Opportunity /Affirmative Action Employer. We encourage all to apply including individuals with disabilities and protected veterans.
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Official Job Title: Instructional Support Associate
Job Field : Administrative & Professional (non-Clinical)
Primary Location : US-NY-Stony Brook
Department/Hiring Area: Stony Brook University Libraries-Stony Brook University
Shift: Day Shift Shift Hours: 10:00 a.m. - 6:30 p.m. Pass Days: Sat, Sun
Posting Start Date: Sep 25, 2019
Posting End Date: Oct 26, 2019, 3:59:00 AM
Salary: Commensurate with experience within the range of $42,651 - $44,000.
Salary Grade: SL2 Appointment Type: Term